Effective Date: 1 July 2025
1Overview
SuhaGame operates suhagame.best, an online gaming platform serving
Filipino players across the Philippines. This Privacy Policy explains how SuhaGame
collects, uses, stores, and protects the personal information you provide when you
register, play, or interact with any part of our platform.
SuhaGame is committed to complying with the Republic Act No. 10173, also known as
the Data Privacy Act of 2012 (DPA) of the Philippines, along with
its implementing rules and regulations. We treat your data with the same level of
care that we expect you to trust us with your money — seriously and responsibly.
This Privacy Policy applies to all SuhaGame users, including registered players,
visitors to suhagame.best, and anyone who contacts our support team. By using
SuhaGame, you acknowledge and agree to the practices described in this policy.
This document should be read together with our
Terms and Conditions.
Plain language first: We know privacy policies can be heavy
reading. Throughout this document, we have written in straightforward Philippine
English so you know exactly what is happening with your data — walang itinatagong
kahit ano sa inyo.
2What Personal Data We Collect
SuhaGame collects only the personal data that is necessary to provide you with a
safe, compliant, and enjoyable gaming experience. The categories of personal data
we collect include:
Registration & Identity Data
- Full legal name — as it appears on your government-issued ID
- Date of birth — to verify you are at least 21 years old
- Email address — for account access and communications
- Mobile number — for verification and account security
- Home address — for identity verification and AML compliance
- Government-issued ID — e.g., passport, PhilSys ID, driver's licence (required for KYC verification)
Financial Data
- GCash, Maya, GrabPay, or Coins.ph account details (mobile number only — not passwords)
- Bank account details for BDO, BPI, UnionBank, InstaPay/PESONet transfers
- Last four digits of Visa/Mastercard used for deposits
- Deposit and withdrawal transaction history
Gaming & Behavioural Data
- Game history, bet amounts, and session duration
- Bonus claims and promotional participation records
- VIP Club tier status and loyalty point activity
- Responsible gaming settings you have applied to your account
Technical & Device Data
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session logs and access timestamps
- Cookie identifiers and analytics data (see Section 7)
Communications Data
- Records of live chat conversations and email exchanges with support
- Feedback, complaints, and dispute records
- Marketing preference settings
3How We Collect Your Data
SuhaGame collects personal data through the following means:
- Directly from you — when you register, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions.
- Automatically through the platform — via cookies, server logs, and tracking technologies as you navigate suhagame.best.
- From payment processors — transaction confirmation data from GCash, Maya, GrabPay, and banking partners.
- From identity verification providers — third-party KYC services that help us confirm the authenticity of documents you submit.
- From fraud prevention services — data shared with licensed fraud monitoring partners to protect the integrity of the SuhaGame platform.
4Why We Use Your Personal Data
Every piece of data SuhaGame collects has a specific, legitimate purpose. We do
not collect data just to have it. Here is how your information is used:
| Purpose |
Data Used |
| Account registration and identity verification |
Name, date of birth, ID documents, address |
| Processing deposits and withdrawals |
Payment method details, transaction records |
| AML and fraud prevention compliance |
Financial data, gaming history, device data |
| Delivering customer support |
Account details, communications history |
| Personalising your SuhaGame experience |
Gaming behaviour, preferences, session data |
| Sending promotional offers and updates |
Email, mobile number, marketing preferences |
| Responsible gaming monitoring |
Gaming history, deposit patterns, session data |
| Platform security and abuse prevention |
IP address, device data, login activity |
5Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, SuhaGame processes your personal
data on the following legal grounds:
- Contractual necessity: Processing your data is required to fulfil our obligations to you under the Terms and Conditions, including account management and payment processing.
- Legal obligation: SuhaGame is required by Philippine gaming regulations and AML laws to collect and retain certain data, including identity verification documents and financial records.
- Legitimate interests: We process data for fraud prevention, platform security, and responsible gaming monitoring — purposes that serve both SuhaGame and all players on the platform.
- Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time through your account settings.
6Sharing Your Data with Third Parties
SuhaGame does not sell, rent, or trade your personal data. Full stop. We share
your information only where it is necessary for the operation of the platform or
required by law:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, and banking partners receive the minimum data required to process your transactions securely.
- Identity verification providers: Licensed KYC service providers receive document data solely for verification purposes and are bound by strict confidentiality agreements.
- Regulatory authorities: Philippine gaming regulators, the National Privacy Commission (NPC), and law enforcement may request data in accordance with applicable law. SuhaGame complies with all lawful requests.
- Fraud and security partners: Anonymised or aggregated data may be shared with licensed fraud prevention services to protect the integrity of the SuhaGame platform.
- IT and infrastructure providers: Hosting and data management partners that process data on our behalf under strict data processing agreements.
All third parties who access SuhaGame player data are contractually obligated to handle it in compliance with the Philippine Data Privacy Act and to use it only for the specific purposes we have authorised.
7Cookies & Tracking Technologies
SuhaGame uses cookies and similar tracking technologies to keep the platform running
smoothly, understand how players use the site, and deliver relevant promotions. Here
is a breakdown of the cookie types we use:
- Essential cookies: Required for core platform functions like login sessions and payment security. These cannot be disabled without breaking the platform.
- Analytics cookies: Help us understand how players navigate SuhaGame — which pages are popular, where people drop off, and how we can improve the experience. Data is aggregated and anonymised.
- Preference cookies: Remember your language, display, and notification settings so you do not need to reconfigure them every visit.
- Marketing cookies: Used only with your consent to show you relevant SuhaGame promotions. You can opt out at any time through your account settings.
You can manage cookie preferences through your browser settings. Note that disabling
essential cookies will affect your ability to use SuhaGame normally.
8How Long We Keep Your Data
SuhaGame retains your personal data for as long as your account is active and for
a reasonable period thereafter, in accordance with Philippine regulatory requirements:
- Account and identity data: Retained for a minimum of five (5) years after account closure, as required by AML regulations.
- Financial records: Transaction histories are retained for five (5) years in compliance with Philippine financial regulations.
- Gaming history: Retained for three (3) years after your last active session for responsible gaming monitoring and dispute resolution purposes.
- Marketing data: Retained until you withdraw consent or update your preferences — whichever comes first.
- Support communications: Retained for two (2) years after the last interaction to facilitate follow-up and quality assurance.
After the applicable retention period, your data is securely deleted or anonymised
so it can no longer be linked back to you.
9How We Secure Your Personal Data
Protecting your data is not just a legal obligation for SuhaGame — it is a
core part of our commitment to Filipino players. We implement a multi-layered
security approach that includes:
- 256-bit SSL/TLS encryption on all data transmitted between your device and suhagame.best.
- Encrypted data storage for sensitive personal and financial information at rest.
- Two-factor authentication (2FA) available for all SuhaGame accounts.
- Role-based access controls ensuring only authorised staff can access player data on a need-to-know basis.
- Continuous security monitoring including intrusion detection systems and automated anomaly alerts.
- Regular security audits and penetration testing conducted by independent cybersecurity professionals.
Data Breach Protocol: In the unlikely event of a data breach affecting your personal information, SuhaGame will notify the National Privacy Commission (NPC) and affected players within 72 hours of discovery, in accordance with the Data Privacy Act of 2012.
10Your Rights Under the Data Privacy Act
As a data subject under Philippine law, you have the following rights with respect
to your personal data held by SuhaGame. We are committed to honouring every one
of these rights:
Right to Be Informed
You have the right to know what personal data SuhaGame collects, why it is collected, and how it is used — which is exactly what this Privacy Policy is for.
Right to Access
You may request a copy of the personal data SuhaGame holds about you at any time by contacting our Data Protection Officer.
Right to Correction
If any of your personal data is inaccurate or outdated, you have the right to request a correction. Update basic details through your account settings or contact support for document-related corrections.
Right to Erasure
You may request deletion of your personal data. Note that we are required by Philippine law to retain certain records (such as financial and KYC data) for a minimum period even after account closure.
Right to Object
You may object to the processing of your data for marketing purposes at any time. Update your preferences in your account settings or contact support.
Right to Data Portability
You may request a structured, machine-readable copy of the personal data you have provided to SuhaGame, where technically feasible.
Right to File a Complaint
If you believe SuhaGame has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact our Data Protection Officer at
privacy@suhagame.best. We will respond within 15 working days
of receiving your request.
11Minors and Under-Age Access
SuhaGame is strictly intended for players aged 21 years and above.
We do not knowingly collect personal data from anyone below this age. If we discover
that a minor has registered on the SuhaGame platform, we will immediately close the
account, refund any deposits, and securely delete all associated personal data.
If you believe a minor is using SuhaGame, please notify us immediately at
support@suhagame.best so we can act promptly.
12Changes to This Privacy Policy
SuhaGame may update this Privacy Policy from time to time to reflect changes in our
data practices, new regulatory requirements, or improvements to how we protect your
information. When significant changes are made, we will notify registered players
via email and display a notice on the platform.
The effective date at the top of this page will always reflect the most recent
revision. We encourage you to review this Privacy Policy periodically. Continuing
to use SuhaGame after any updates means you accept the revised policy.
